Terms of Service

1. Acceptance of Terms

By accessing or using any services provided by Auralenor, Unipessoal Lda. ("Auralenor", "we", "us"), including but not limited to our website, platform, and Lumora Platform, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you must cease use of all Auralenor services immediately.

These Terms constitute a legally binding agreement between you and Auralenor, governed by the laws of the Portuguese Republic. Where a separate service contract exists between you and Auralenor, the terms of that contract shall prevail in case of conflict with these general Terms.

2. Service Description

Auralenor provides digital infrastructure services to businesses, including:

• Tailored digital infrastructure solutions including professional website design, development, and deployment
• Secure web hosting with SSL certificate and custom domain (.pt or .com)
• Ongoing maintenance, security updates, and automatic backups
• Access to the Lumora Platform for self-service content management and the ticket system for change requests
• Technical support via email (support@auralenor.com)
• Service Level Agreement (SLA) with 99.5% uptime guarantee

Auralenor reserves the right to modify, suspend, or discontinue any part of its services with 30 days' prior written notice, except in cases of force majeure or security emergencies.

3. Client Obligations

As a client of Auralenor, you agree to:

• Provide accurate, complete, and up-to-date information required for service delivery, including business name, NIF, contact details, and content for your website
• Make all payments on time in accordance with the payment schedule defined in your service contract
• Not use the services for any illegal, fraudulent, or harmful purpose, including but not limited to content that violates Portuguese law, EU regulations, or third-party intellectual property rights
• Maintain the confidentiality of any portal access credentials provided to you and notify us immediately of any unauthorized access
• Cooperate in good faith with Auralenor in matters related to website content, design approvals, and technical requirements

4. Pricing & Payment Terms

Services are provided under a setup fee plus monthly subscription model. The standard setup fee is €450, covering initial website design, development, and deployment. The monthly subscription fee starts at €49/month (Essencial tier), with higher tiers available based on features and functionality required.

Payments are processed securely via Stripe. Failure to pay any amount when due may result in suspension of services after 15 days' written notice. Auralenor reserves the right to charge interest on overdue amounts at the rate permitted by Portuguese commercial law (Decreto-Lei n.º 62/2013).

All prices are exclusive of applicable VAT (IVA), which will be added at the rate in force at the time of invoicing.

5. Contract Duration & Termination

Service contracts are for a fixed term of 1, 2, or 3 years as selected by the client at the time of signing. Upon expiry, the contract automatically renews on a month-to-month basis unless either party provides 30 days' written notice of non-renewal.

The client may terminate the contract at any time by providing 30 days' written notice to support@auralenor.com. No early termination fee applies. Upon termination, all website files, content, and the registered domain will be transferred to the client at no charge within 30 days. The client has paid for these assets — they belong to the client.

Auralenor may terminate a contract with immediate effect in cases of: (a) non-payment exceeding 30 days; (b) use of the service for illegal or harmful purposes; (c) material breach of these Terms; or (d) conduct that damages the reputation or interests of Auralenor.

Upon termination, Auralenor will provide the client with a copy of their website content and data within 30 days, after which all data may be permanently deleted in accordance with our data retention policy.

6. Right of Withdrawal (Cooling-Off Period)

In accordance with EU Directive 2011/83/EU and its transposition into Portuguese law (Decreto-Lei n.º 24/2014), clients who contract services remotely (i.e., without physical presence) have the right to withdraw from the contract within 14 calendar days of signing, without penalty and without providing any reason.

To exercise this right, you must send a clear written statement to support@auralenor.com within the 14-day period. Upon valid withdrawal, all payments made will be refunded within 14 days via the original payment method. If you have expressly requested that service delivery begin before the end of the withdrawal period, you may be charged a proportional amount for the services already provided.

7. Intellectual Property

All intellectual property rights in the Auralenor platform, tools, templates, design systems, code, and documentation remain the exclusive property of Auralenor, Unipessoal Lda. No license or transfer of intellectual property is granted to the client beyond a non-exclusive, non-transferable right to use the website created for them during the term of their contract.

Content provided by the client (text, logos, images) remains the client's intellectual property. The client warrants that all content provided does not infringe the intellectual property rights of any third party and indemnifies Auralenor against any claims arising from such infringement.

Unless the client has opted out via the Lumora Platform, Auralenor may include the client's website in its portfolio for promotional purposes. This permission may be revoked at any time.

8. Service Level Agreement (SLA)

Auralenor guarantees a minimum uptime of 99.5% for hosted websites, measured on a monthly basis. Scheduled maintenance windows (communicated at least 48 hours in advance) are excluded from uptime calculations.

In the event of downtime exceeding the guaranteed threshold, clients may be eligible for service credits as defined in the SLA addendum to their service contract: 10% monthly fee discount for uptime between 99.0%–99.5%, and 25% monthly fee discount for uptime below 99.0%.

9. Limitation of Liability

To the maximum extent permitted by Portuguese law, Auralenor's total aggregate liability arising from or related to these Terms or the services provided, whether in contract, tort, negligence, or otherwise, shall not exceed the total amount paid by the client in the 12 months preceding the event giving rise to the claim.

Auralenor shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, loss of business, loss of data, or reputational damage, even if advised of the possibility of such damages.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable Portuguese or EU law.

10. Data Protection

Auralenor processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679 and the Portuguese Data Protection Act (Lei n.º 58/2019). Full details of our data processing practices are set out in our Privacy Policy.

Where Auralenor processes personal data on behalf of the client (e.g., contact forms on the client's website), Auralenor acts as a data processor under the client's instructions, and the terms of data processing are governed by the Data Processing Addendum to the service contract.

11. Force Majeure

Auralenor shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to: natural disasters, pandemics, acts of government, cyber attacks, disruptions to third-party cloud infrastructure, or failures of telecommunications networks. Auralenor will make commercially reasonable efforts to resume normal operations as soon as practicable.

12. Modifications to These Terms

Auralenor reserves the right to modify these Terms at any time. Material changes will be communicated to users via email or prominent notice on our website at least 30 days before taking effect. Continued use of our services after such notice constitutes acceptance of the modified Terms. If you do not agree to the modifications, you must discontinue use of the services before the effective date.

13. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Portuguese Republic, without regard to its conflict of law provisions.

Any dispute arising from or in connection with these Terms shall first be submitted to good-faith negotiation between the parties. If no resolution is reached within 30 days, the dispute shall be submitted to the exclusive jurisdiction of the courts of the Lisbon judicial district (Comarca de Lisboa).

14. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.